Jira Service Management

{"xsrfToken":"6cbfe3ca-9f03-417f-b099-a95a749e84d9_3e3bfaea4b71fbf33574285f93de0307dda2b1d4_lout","branding":{"id":"1","key":"tas","name":"Torch App Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bec70cc2-a12d-4874-b791-ba4d144a827f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYWUxMTUxZS0zYmQxLTQ0NzItYmZmNy05MzgxY2ZkNGRkNDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJlYzcwY2MyLWExMmQtNDg3NC1iNzkxLWJhNGQxNDRhODI3ZiI6WyJyZWFkIl19LCJleHAiOjE2NTY1NDE4MDMsIm5iZiI6MTY1NjU0MTIwM30.S6JbbwDPA2OFyP0-fwSSCGgr2nE8cisnKkIga65J0-k&client=2ae1151e-3bd1-4472-bff7-9381cfd4dd42&mode=fit","logoId":"bec70cc2-a12d-4874-b791-ba4d144a827f","isLogoAvailable":true,"helpCenterTitle":"Torch Technical Support Portal","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Torch Technical Support Portal","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#262e31","helpCenterTitleColor":"#ef3e32","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"1","key":"tas","projectId":10006,"serviceDeskId":1,"name":"Torch App Support","description":"<p>Welcome! You can raise a Torch App Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"128","name":"Customer Success Request","descriptionHtml":"","callToAction":"Customer Success Request","introHtml":"<p>Use for requesting support from our Customer Success Team such as questions around coach match, subscription,, engagement, onboarding, billing.</p>","icon":10480,"iconUrl":"https://torchio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[1],"key":""},{"id":"1","name":"Technical Support Request","descriptionHtml":"<p><a href=\"https://torchio.atlassian.net/wiki/x/VQC3Tg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Technical Support Tiers and Escalations</a></p>","callToAction":"Technical Support Request","introHtml":"<p>Use for requesting Technical support for the Torch application such as login issues, errors, scheduling issues.</p>","icon":10491,"iconUrl":"https://torchio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[1],"key":""},{"id":"103","name":"New Customer Org and Tenant Creation","descriptionHtml":"","callToAction":"New Customer Org and Tenant Creation","introHtml":"","icon":10549,"iconUrl":"https://torchio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"83","name":"Customer SSO Configuration set up","descriptionHtml":"","callToAction":"Customer SSO Configuration set up","introHtml":"","icon":10472,"iconUrl":"https://torchio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"84","name":"Customer Security and Risk assessment request","descriptionHtml":"","callToAction":"Customer Security and Risk assessment request","introHtml":"","icon":10524,"iconUrl":"https://torchio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"82","name":"Client Onboarding Issue","descriptionHtml":"","callToAction":"Client Onboarding Issue","introHtml":"","icon":10489,"iconUrl":"https://torchio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[],"key":""},{"id":"85","name":"Security and Privacy","descriptionHtml":"","callToAction":"Security and Privacy","introHtml":"","icon":10523,"iconUrl":"https://torchio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"<p><a href=\"https://torchio.atlassian.net/wiki/x/VQC3Tg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Technical Support Tiers and Escalations</a></p>","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://torchio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[128,1]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TAS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":1,"projectId":10006,"form":{"name":"Technical Support Request","descriptionHtml":"<p><a href=\"https://torchio.atlassian.net/wiki/x/VQC3Tg\" class=\"external-link\" rel=\"nofollow noreferrer\">Technical Support Tiers and Escalations</a></p>","callToAction":"Technical Support Request","intro":"<p>Use for requesting Technical support for the Torch application such as login issues, errors, scheduling issues.</p>","instructions":"<p><a href=\"https://torchio.atlassian.net/wiki/x/VQC3Tg\" class=\"external-link\" rel=\"nofollow noreferrer\">Technical Support Tiers and Escalations</a></p>","icon":10491,"iconUrl":"https://torchio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10046","fieldConfigId":"10152","label":"Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10047","fieldConfigId":"10153","label":"Organization","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10227","fieldConfigId":"10377","label":"Type of customer","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10443","label":"Coach","selected":false,"children":[]},{"value":"10444","label":"Client","selected":false,"children":[]},{"value":"10445","label":"Mentor","selected":false,"children":[]},{"value":"10446","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10228","fieldConfigId":"10378","label":"Support Requested","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10447","label":"Torch Coaching","selected":false,"children":[]},{"value":"10448","label":"Mentoring","selected":false,"children":[]},{"value":"10449","label":"360 Support","selected":false,"children":[]},{"value":"10450","label":"Programs and Paths","selected":false,"children":[]},{"value":"10451","label":"Login/Account Access","selected":false,"children":[]},{"value":"10452","label":"Admin Support","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":0,"date":"2022-06-29T15:20:03-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYWUxMTUxZS0zYmQxLTQ0NzItYmZmNy05MzgxY2ZkNGRkNDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2NTY1NDI0MDMsIm5iZiI6MTY1NjU0MTIwM30.GDecxMG2YNNsIsgWlu1pw0B_uejPUfTb1YdrHbxdzso","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"2ae1151e-3bd1-4472-bff7-9381cfd4dd42","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.thinktilt.proforma.lite.add-on__portal-form-create","name":"","html":"<div class=\"ap-container\" id=\"ap-com.thinktilt.proforma.lite.add-on__portal-form-create\">\n\n <div class=\"ap-content \" id=\"embedded-com.thinktilt.proforma.lite.add-on__portal-form-create\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.thinktilt.proforma.lite.add-on\",\n \"uniqueKey\":\"com.thinktilt.proforma.lite.add-on__portal-form-create\",\n \"key\":\"portal-form-create\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://pf-lite-v82.thinktilt.net/portal/1/create/1?admin=false&xdm_e=https%3A%2F%2Ftorchio.atlassian.net&xdm_c=channel-com.thinktilt.proforma.lite.add-on__portal-form-create&cp=&xdm_deprecated_addon_key_do_not_use=com.thinktilt.proforma.lite.add-on&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI3NjQzZTZjMGE5NzBkNjY5ZWFmMTgwNGQwODcyMGU5YjRjMTgzNjE1ZDIyZTgwYmU0YzIyYzdmMTNjMmU2ZjAzIiwiaXNzIjoiZTRmMGU0ZGUtOWRkYy0zMGNhLThlNTItMDc3MGEwYzIyMjkyIiwiY29udGV4dCI6e30sImV4cCI6MTY1NjU0MjEwMywiaWF0IjoxNjU2NTQxMjAzfQ.GXwhAfiqsXaAKmqqWtTJuWgt0ONrJfOwpuafu2pLQoY\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImU0ZjBlNGRlLTlkZGMtMzBjYS04ZTUyLTA3NzBhMGMyMjI5MiIsImNvbnRleHQiOnsiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlRBUyIsImlkIjoiMTAwMDYifX19LCJleHAiOjE2NTY1NDIxMDMsImlhdCI6MTY1NjU0MTIwM30.0Wnom9kA_VVEo4oYYqXcTO9b-ORIz6X4iD1aRQNwhRI\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TAS\\\",\\\"id\\\":\\\"10006\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TAS\\\",\\\"project.id\\\":\\\"10006\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"1\\\"}\",\n \"timeZone\":\"America/Los_Angeles\",\n \"origin\":\"https://pf-lite-v82.thinktilt.net\",\n \"hostOrigin\":\"https://torchio.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"legacyPropertyPanels":[]}}}